Privacy Policy

At Émai, we are committed to protecting your privacy and ensuring that your personal information is handled with care and integrity. This Privacy Policy explains how we collect, use, and safeguard your information when you interact with us — whether through our website, social media, or messaging platforms like Facebook Messenger.

1. Information We Collect

We may collect the following types of personal information:

  • Your name

  • Contact information (email, phone number, Messenger profile)

  • Booking details (dates, number of guests, special requests)

  • Dietary or accessibility preferences (if you choose to share them)

  • Communication history between you and Émai

We collect this information only when you voluntarily provide it (e.g., when you make an inquiry, booking, or message us directly).

2. How We Use Your Information

We use the information you provide to:

  • Respond to your questions or requests

  • Confirm and manage bookings for our rooms, restaurant, or events

  • Offer personalized service and experiences

  • Improve our customer service and guest communications

  • Send important updates related to your booking or inquiry

We do not use your information for unsolicited marketing, nor do we share or sell your information to third parties.

3. How We Store and Protect Your Information

Your information is stored securely and accessed only by authorized members of our team who need it to fulfill your request or booking. We use industry-standard measures to protect your data from loss, misuse, or unauthorized access.

If at any time you would like us to delete your personal information, please contact us using the details below.

4. Third-Party Services

When you interact with Émai through third-party platforms (such as Facebook, Instagram, or our booking partners), their privacy policies may also apply. We recommend reviewing their terms to understand how your data is handled on those platforms.

5. Your Rights

You have the right to:

  • Request a copy of the personal information we hold about you

  • Correct inaccurate or outdated information

  • Ask us to delete your data at any time

To make such a request, simply contact us at:
📧 family@emaidalat.com

6. Changes to This Policy

We may occasionally update this policy to reflect changes in how we handle your data or comply with new regulations. We encourage you to review this page periodically for the latest information.